• Level 3 Education and Training

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    Highfield Level 3 Award in Education and Training (RQF)

    The Level 3 Award in Education and Training has been designed to provide an introduction to teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities.

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  • Level 4 Education and Training

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    Highfield Level 4 Certificate in Education and Training (RQF)

    This qualification is intended to prepare trainee teachers to teach in a wide range of contexts. This course is suitable for individuals who are currently teaching or training and can meet the practice requirements, including the observed and assessed practice requirements of the qualification.

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  • Level 2 Customer service

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    Highfield Level 2 Award in Customer Service (RQF)

    This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. This course is suitable for candidates who have a particular customer service or administrative job role and are working in or going to work in a customer service environment.

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  • Level 4 Health and Safety in the Workplace

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    Highfield Level 4 Award in Health and Safety in the Workplace (RQF)

    This course and subsequent qualification is aimed at supervisors and managers with a direct responsibility for health and safety management. The course is intended for learners already working in the capacity of supervisor or manager and those who are preparing to start work at this level. Delegates gaining this qualification will know that supervisors and managers have legal and moral obligations to ensure health and safety within a business and that this includes obligations to employees, contractors, visitors and suppliers.

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  • Level 3 Health and Safety in the Workplace

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    Highfield Level 3 Award in Health and Safety in the Workplace (RQF)

    This course is ideal for anyone in a supervisory, team leader or managerial role. Subjects covered include understanding the requirements for health, safety and welfare in the workplace, the benefits of using a safety management system, the principles of risk assessment, and understanding the risks and control methods for common workplace hazards.

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  • Level 2 fire safety

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    Highfield Level 2 Award in the Principles of Fire Safety (RQF)

    This course is suitable for anyone involved in the management of fire safety in any workplace including managers, supervisors, team leaders, fire wardens and staff working in any area where there is a potential risk of fire. Learners undergoing this course will be taught that fire safety is the responsibility of everyone in the workplace and will recognise the consequences of a fire in any premises.

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  • Level 4 Managing Food Safety in Catering Manufacturing

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    Highfield Level 4 Award in Managing Food Safety in Catering / Manufacturing (RQF)

    The Level 4 Award in Managing Food Safety in Catering/Manufacturing is a course aimed at managers working in a food, drink or catering or manufacturing environment. The course is intended for learners already working in or those who are preparing to work within the industry, and whose job requires them to have some responsibility for food safety.

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  • Level 4 HACCP Management for Food Catering Manufacturing

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    Highfield Level 4 Award in HACCP Management (CODEX Principles) (RQF)

    This course is aimed at learners who are working at a management level in a catering or manufacturing business, quality assurance staff or members of the HACCP team. It would also be useful for trainers, auditors, enforcers and other food safety professionals. It gives learners the skills to assist in the implementation of a HACCP system, to critically evaluate HACCP plans and to understand the importance of having an effective HACCP system in place.

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  • Level 3 Food Allergen Management for Caterers

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    Highfield Level 3 Award in Food Allergen Management in Catering (RQF)

    A food allergy results in a person having an atypical response to a particular food. To avoid individuals suffering from these responses, it is essential for all those responsible for the purchase, delivery, production and serving of food in the catering industry to have an excellent knowledge of allergens and their control.

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  • Level 3 Supervising Food Safety in Catering Manufacturing Retail

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    Highfield Level 3 Award in Supervising Food Safety in Catering / Manufacturing / Retail (RQF)

    The course has been designed for those who operate in a supervisory role in the workplace and who are required to be aware of their responsibilities with regard to food safety. This qualification ensures that supervisors have the confidence to lead by example and encourage good hygiene practices.

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