The objective of this course and subsequent qualification is to support learners in a team leading role in the workplace. It is aimed at learners who are new to team leading or looking to progress into this type of job role.
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Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors, including small and large businesses in the public, private and charitable sectors.
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The manager’s role is to lead, mentor and support an employee to proactively engage in their employment, contributing to the growth of an organisation and working in a way that supports the individual’s own growth as well as the organisation’s objectives and values.
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The manager’s role is to lead, mentor and support an employee to proactively engage in their employment, contributing to the growth of an organisation and working in a way that supports the individual’s own growth as well as the organisation’s objectives and values.
View Detail -
This event has expired
The manager’s role is to lead, mentor and support an employee to proactively engage in their employment, contributing to the growth of an organisation and working in a way that supports the individual’s own growth as well as the organisation’s objectives and values.
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This event has expired
This course is aimed at supervisors, team leaders and line managers working in all sectors of the food industry, with consumer products or in hospitals and other industries where verification, auditing or inspections are undertaken.
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This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. This course is suitable for candidates who have a particular customer service or administrative job role and are working in or going to work in a customer service environment.
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