This course provides learners with an understanding of the responsibilities of employers; the main causes and costs of work-related fatalities, injuries and ill-health; the role of risk assessment in the prevention of accidents and ill-health; the requirements of a risk assessment; a process for undertaking a risk assessment; and a method to evaluate risk.
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Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors, including small and large businesses in the public, private and charitable sectors.
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The manager’s role is to lead, mentor and support an employee to proactively engage in their employment, contributing to the growth of an organisation and working in a way that supports the individual’s own growth as well as the organisation’s objectives and values.
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This course is suitable for anyone involved in the management of fire safety in any workplace including managers, supervisors, team leaders, fire wardens and staff working in any area where there is a potential risk of fire. Learners undergoing this course will be taught that fire safety is the responsibility of everyone in the workplace and will recognise the consequences of a fire in any premises.
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This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. This course is suitable for candidates who have a particular customer service or administrative job role and are working in or going to work in a customer service environment.
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This course and subsequent qualification is aimed at supervisors and managers with a direct responsibility for health and safety management. The course is intended for learners already working in the capacity of supervisor or manager and those who are preparing to start work at this level. Delegates gaining this qualification will know that supervisors and managers have legal and moral obligations to ensure health and safety within a business and that this includes obligations to employees, contractors, visitors and suppliers.
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This course is ideal for anyone in a supervisory, team leader or managerial role. Subjects covered include understanding the requirements for health, safety and welfare in the workplace, the benefits of using a safety management system, the principles of risk assessment, and understanding the risks and control methods for common workplace hazards.
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This course is suitable for anyone involved in the management of fire safety in any workplace including managers, supervisors, team leaders, fire wardens and staff working in any area where there is a potential risk of fire. Learners undergoing this course will be taught that fire safety is the responsibility of everyone in the workplace and will recognise the consequences of a fire in any premises.
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The Level 4 Award in Managing Food Safety in Catering/Manufacturing is a course aimed at managers working in a food, drink or catering or manufacturing environment. The course is intended for learners already working in or those who are preparing to work within the industry, and whose job requires them to have some responsibility for food safety.
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This course is aimed at learners who are working at a management level in a catering or manufacturing business, quality assurance staff or members of the HACCP team. It would also be useful for trainers, auditors, enforcers and other food safety professionals. It gives learners the skills to assist in the implementation of a HACCP system, to critically evaluate HACCP plans and to understand the importance of having an effective HACCP system in place.
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