Terms & Conditions

You (the "Customer"/ "You" / "Your") must agree to these terms and conditions before booking a course with Train2Train ("we" "us" "Train2Train"). Clicking on the 'book course' button indicates that you agree with all terms and conditions stated herein. You should read these terms and conditions before making a booking as they contain important information.

We have tried to state our terms and conditions as clearly as possible, however, if you have any queries at all about these terms and conditions, please do not hesitate to contact us.


  1. General information
  2. Who we are
  3. E-mail and attachments
  4. Payment and delivery
  5. Train2Train General Conditions of Sale
  6. The Train2Train web site
  7. Cookies
  8. Personal information
  9. Credit/Debit card payment
  10. Additional Terms and Conditions for Train2Train Training Courses
  11. Assignment
  12. Force Majeure
  13. General
  14. Communications
  15. Privacy Policy

1. General information

1.1 Subject to any variation under condition 1.3 the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which You purports to apply under any purchase order, confirmation of order, specification or other document).

1.2 No terms or conditions endorsed on, delivered with or contained in Your purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

1.3 These conditions apply to all the Company's sales and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of the Company. You acknowledge that You have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the contract. Nothing in this condition shall exclude or limit the Company's liability for fraudulent misrepresentation.

1.4 Each confirmed booking by You to attend a training course shall be subject to these conditions.

1.5 No course booking placed by You shall be deemed to be accepted by the Company until a written acknowledgement of this booking is issued by the Company.

1.6 Any course reservation is made on the basis that no Contract shall come into existence until the Company dispatches an acknowledgement of the booking to You.

2. Who we are

Train2Train can be contacted directly by any of the means below:

2.1 Mail
Train2Train, Office 22-23, The Rear Walled Garden, The Nostell Estate, Nostell, Wakefield, WF4 1AB

2.2 Telephone
01302 363136

2.3 E-mail

2.4 Contacts
Chairman - Jayne Sprenger
Managing Director - John Morley

3. E-mail and attachments

3.1 Train2Train will not send you an e-mail with an attachment unless you specifically request it. We will not ask you to confirm any of your details by e-mail. Should you receive an e-mail with an attachment indicating that it is from Train2Train, and you have not specifically asked for the attachment you should not open it, as it may not be from us.

3.2 All of Train2Train's e-mail enabled computers are running up-to-date antivirus software. Although every reasonable effort has been made to ensure that our computers are virus free, we cannot be held responsible for any loss or damage to computers or other equipment, however so caused by opening a file from or indicating that it is from Train2Train.

4. Payment

4.1 Payment details will be requested at the time of booking the course.

5. Train2Train General Conditions of Sale

5.1 General

5.1.1 Unless otherwise agreed all course bookings made by Train2Train are made under these conditions. No variation of these conditions will be binding on Train2Train unless accepted in writing by a Director of Train2Train.

5.1.2 All course bookings are subject to place availability.

5.2 Copyright

5.2.1 All rights reserved. No part of any publication, training materials, CD ROM, DVD, video production or any of the author's works may be reproduced. These works may not be stored in a retrieval system, or transmitted in any form or by any means electronic, photocopying, recording or otherwise without prior permission in writing of Train2Train

5.3 Prices and Payment

5.3.1 All prices identified within our leaflets and on our website are in pounds sterling, exclude VAT and were correct when published. Train2Train reserves the right to change the advertised price before a course place is confirmed.

5.3.2 Train2Train may charge interest at the higher of either 3% above Barclays Bank plc base rate or the rate as set out in the Late Payments of Commercial Debts Regulations. This is currently 8% on any amount not received by the due date until such amount is received.

5.6 Liability

5.6.1 This clause sets out Train2Train entire liability to the customer.

5.6.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract

5.6.3 Nothing in these conditions excludes or limits the liability of Train2Train:
(a) for death or personal injury caused by Train2Train’s negligence; or
(b) under section 2(3), Consumer Protection Act 1987; or
(c) for any matter which it would be illegal for Train2Train to exclude or attempt to exclude its liability; or
(d) for fraud or fraudulent misrepresentation.

5.6.4 Subject to condition 5.6.2 and condition 5.6.3:

(a) Train2Train's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and

(b) Train2Train shall not be liable to the customer for any pure economic loss, loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

5.7 The Consumer Protection (Distance Selling) Regulations 2000...

6. The Train2Train.org Web-Site

6.1 The site is the copyright of Train2Train. All content, both textual and graphical, and its arrangement and distribution on the site is protected by international copyright law.

6.2 The sites in full, or any part of the site, may not be reproduced, or stored in any form, either electronic or otherwise, without the prior written consent of Train2Train.

7. Cookies

7.1 A 'Cookie' is a small piece of information stored on YOUR computer. Cookies can be used by websites to store and view information about users of that site.Any information stored by the site in a cookie is solely to aid the user in browsing the site. The site should operate at a satisfactory level with cookies disabled in your browser. If you choose to disable cookies you may experience difficulties in using the shopping cart, in this case please e-mail your order to: info@train2train.org, or telephone 01302 363136.

7.2 Third party cookies: Disabling third party cookies should have no detrimental effect on the performance of the web site.

8. Personal Information

8.1 Please click on our Privacy Policy for details as to how we use your information. We do not sell personal information about any of our customers, to any party, for any reason.

Your personal details may be kept by Train2Train if you choose to supply them. They will be kept for our records only and will be used only for our own marketing/promotional purposes, or for order/payment processing/monitoring. Your personal details WILL NOT be passed on to any third parties without your expressed permission. If you would like us to remove you from our private records, please contact us supplying your name and address, and your personal details will be removed within 7 working days.

8.2 Your credit/debit card details will be kept for the duration of the transaction for which they were supplied only. Upon satisfactory completion of the transaction, your credit/debit card details will be removed and destroyed. No record of them will be kept, electronically or otherwise.

9. Credit/Debit Card Payment

9.1 The secure credit/debit card processing service for this site has been provided by Protx. Your details may be transferred to Protx for the sole purpose of processing any transactions you have instigated.

9.2 Under no circumstances will your credit/debit card information be passed on, sold or loaned to any third party. Your credit/debit card information is kept for the duration of the transaction in question only. If you are in any doubt, we are happy to take credit/debit card payments over the telephone or accept payment by cheque.

9.3 You should ensure that you have established a secure connection before supplying any credit/debit card information. For more information on how to tell if you are viewing a secure or non-secure site, please see your browsers documentation.

10. Additional Terms and Conditions for Train2Train Training Courses

10.1 Booking Conditions

10.1.1 Payments must be received prior to the course

10.1.2 Once Train2Train has received the booking form you are liable for payment

10.2 Train2Train reserves the right to cancel the course, for example due to under subscription. In such circumstances a full refund of course fees will be made or transfer to another suitable course should the delegate request so. No responsibility is accepted for incidental or consequential loss resulting from such a cancellation.

10.3 Cancellations

10.3.1 More than 28 working days before the course, no charge will be made

10.3.2 14-28 working days before the course, 50% of the fee will be payable

10.3.3 Less than 14 working days before the course, the whole fee will be payable

10.3.4 All cancellations requested verbally must be confirmed in writing, fax or email

10.4 Substitutions

10.4.1 May be made at any stage at no cost

10.5 Transfers

10.5.1 Transfer to a subsequent date when the same course is running, subject to availability of places, will be a standard fee of £25.

10.5.2 Any hotel cancellation costs may be charged.

10.5.3 If that transfer is then cancelled at any time the original cancellation clause will apply.

10.5.4 All changes requested verbally must be confirmed in writing, fax or e-mail. Changes will become effective on the date of receipt of written confirmation.

10.6 Occasionally, due to circumstances beyond our control alterations to timing and content of courses may become necessary. We therefore reserve the right to modify the course information or tutor.

11. Assignment

11.1 Train2Train may assign the Contract or any part of it to any person, firm or company.

11.2 You shall not be entitled to assign the Contract or any part of it without the prior written consent of Train2Train.

12. Force Majeure

12.1 Train2Train reserves the right to defer the date of training or to cancel the Contract (without liability to the customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of Train2Train including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 180 days, the customer shall be entitled to give notice in writing to Train2Train to terminate the Contract.

13. General

13.1 Each right or remedy of Train2Train under the Contract is without prejudice to any other right or remedy of Train2Train whether under the Contract or not.

13.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

13.3 Failure or delay by Train2Train in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

13.4 Any waiver by Train2Train of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

13.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

13.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

14. Communications

14.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax:
(a) (in case of communications to Train2Train) to its registered office or such changed address as shall be notified to the Customer by Train2Train; or
(b) (in the case of the communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document which forms part of the Contract or such other address as shall be notified to Train2Train by the Customer.

14.2 Communications shall be deemed to have been received:
(a) if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
(b) if delivered by hand, on the day of delivery; or
(c) if sent by fax on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.