Highfield Level 2 Award in Customer Service: This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. This course is suitable for candidates who have a particular customer service or administrative job role and are working in or going to work in a customer service environment.
The course is assessed by a multiple choice examination and is certificated through Highfield Qualifications.
The cost of this course is: £72.00 + vat.
This course will ensure that your workforce has the practical skills and ability to ensure the delivery of good customer service practices within your organisation.
The duration of the course is 1 day
Delegates must be 14 years of age or older in order to undergo this course.
Delegates will receive a comprehensive delegate pack