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Apprenticeship Programmes

HABC Functional Skills Qualification in English at Level 1 (QCF)

This qualification is designed for learners who wish to develop their skills in English to help them gain the most from work, education and everyday life. Its assessment requires the learner to apply skills-based and problem-solving techniques in realistic settings. Functional skills qualifications are recommended for learners over the age of 14. The qualification is suitable for delivery in a wide range of learning environments and can be taken as a stand-alone qualification or as part of a wider programme of study such as an apprenticeship or a traineeship. Learners undertaking an apprenticeship or an advanced apprenticeship will need to successfully complete functional skills as part of their framework or prove their exemption.


HABC Functional Skills Qualification in English at Level 2 (QCF)

This qualification is designed for learners who wish to develop their skills in English to help them gain the most from work, education and everyday life. Its assessment requires the learner to apply skills-based and problem-solving techniques in realistic settings. Functional skills qualifications are recommended for learners over the age of 14. The qualification is suitable for delivery in a wide range of learning environments and can be taken as a stand-alone qualification or as part of a wider programme of study such as an apprenticeship or a traineeship. Learners undertaking an apprenticeship or an advanced apprenticeship will need to successfully complete functional skills as part of their framework or prove their exemption.


HABC Functional Skills Qualification in Mathematics at Level 1 (QCF)

This qualification is designed for learners who wish to develop their skills in Mathematics to help them gain the most from work, education and everyday life. Its assessment requires the learner to apply skills-based and problem-solving techniques in realistic settings. Functional skills qualifications are recommended for learners over the age of 14. The qualification is suitable for delivery in a wide range of learning environments and can be taken as a stand-alone qualification or as part of a wider programme of study such as an apprenticeship or a traineeship. Learners undertaking an apprenticeship or an advanced apprenticeship will need to successfully complete functional skills as part of their framework or prove their exemption.


HABC Functional Skills Qualification in Mathematics at Level 2 (QCF)

This qualification is designed for learners who wish to develop their skills in Mathematics to help them gain the most from work, education and everyday life. Its assessment requires the learner to apply skills-based and problem-solving techniques in realistic settings. Functional skills qualifications are recommended for learners over the age of 14. The qualification is suitable for delivery in a wide range of learning environments and can be taken as a stand-alone qualification or as part of a wider programme of study such as an apprenticeship or a traineeship. Learners undertaking an apprenticeship or an advanced apprenticeship will need to successfully complete functional skills as part of their framework or prove their exemption.


HABC Level 3 Diploma in Knowledge of Custodial Care (QCF)

This qualification is aimed at individuals who want to develop their knowledge and understanding of custodial care. It is aimed at learners who already work in a custodial care environment, as well as those who are intending to. The qualification is designed for use both in HM prisons and the private custodial care sector. It forms the knowledge component of the Advanced Apprenticeship for Custodial Care.


HABC Level 3 NVQ Diploma in Custodial Care (QCF)

The HABC Level 3 NVQ Diploma in Custodial Care (QCF) is designed for learners who want to develop their competence and expand their knowledge within a custodial care setting. It is aimed at learners who already work in the custodial care environment, as well as those who are intending to. The qualification is designed for people who work in HM prisons and the private custodial care sector. This qualification forms the competency component of the Advanced Apprenticeship for Custodial Care.


Level 2 Customer Service Practitioner Apprenticeship

The role of the customer service practitioner is to deliver high quality products and services to the customers of their organisation. Their core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. Their actions may influence the customer experience and their satisfaction with your organisation. They will require to demonstrate excellent customer service skills and behaviours as well as product and or service when delivering to your customers. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


Level 2 Hospitality Team Member

A hospitality team member can work in a range of establishment, for example bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. The role is varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.


Level 2 Retailer Apprenticeship

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers should enjoy direct contact with a wide range of people and be motivated by completing a sale and knowing that a customer is happy with their purchase. They can work in a variety of shops and other retail establishments, boutiques, large high street chains, supermarkets and well-known department stores for example. Specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments, for example in telephone, on-line and mail order retail.


Level 3 Infrastructure Technician Apprenticeship

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to carry out their own jobs, by using tools to problem solve and trouble shoot non-routine problems.


Level 3 IT Technical Salesperson Apprenticeship

The primary role of an IT Technical Salesperson is to sell a company's technical products and services.


Level 3 Retail Team Leader Apprenticeship

Retail team leaders are a critical support to managers, delivering exceptional customer service and providing a positive experience to customers, and may have to deputise for managers in their absence.


Level 3 Software Development Technician Apprenticeship

A Software Development Technician typically works as part of a software development team, to build simple software components (whether web, mobile or desktop applications) to be used by other members of the team as part of larger software development projects.


Level 3 Team Leader/Supervisor Apprenticeship

The Team Leader/Supervisor provides direction, instructions and guidance to ensure the achievement of set goals. Dependant on the company, specific responsibilities will vary, but the knowledge, skills and behaviours require to be the same regardless of the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships internally and externally. Roles and occupations may include, Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson and Shift Manager.


Level 3 Unified Communications Technician Apprenticeship

The primary role of the Unified Communications Technician is to establish and maintain communications systems under supervision, using a range of remote and physical tools and equipment.


Level 4 Cyber Intrusion Analyst Apprenticeship

The primary role of a Cyber Intrusion Analyst is to detect breaches in network security for escalation to incident response or other determined function. An Analyst will typically work as part of a team (or may lead a team) and will interact with external stakeholders, including customers and third party sources of threat and vulnerability intelligence and advice.


Level 4 Cyber Security Technologist Apprenticeship

The primary role of a Cyber Security Technologist is to apply an understanding of cyber threats, hazards, risks, controls, measures and mitigation's to protect an organisations systems and people.


Level 4 Data Analyst Apprenticeship

The primary role of the data analyst is to collect, organise and study data to provide business insight. Data analysts are typically involved with analysing, cleansing, abstracting and aggregating data, and conducting a range of analytical studies on that data.


Level 4 Network Engineer Apprenticeship

The primary role of a network engineer is to design, install, maintain and support communication networks within an organisation or between organisations.


Level 5 Operations/Departmental Manager Apprenticeship

The operations/departmental manager is aimed at someone who manages teams and or projects, and would be accountable to a more senior manager or business owner. Dependant on the company, specific responsibilities will vary, but the knowledge, skills and behaviours require to be the same regardless of the role. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.