Train2Train – Train2Train

This course has been specifically developed for delegates who wish to equip themselves to deliver a range of First Aid, Health & Safety, Food Safety and Fire Safety qualifications. It is recommended to delegates who are looking to deliver both accredited and non-accredited qualifications, either for their own company or on behalf of a training organisation. This course is assessed by delegates undertaking theoretical and practical assessments to demonstrate their competency, this is achieved by compiling a portfolio of evidence and under going multiple choice exams.

First Aid at Work Instructor / Assessor (incorporating AET)

This course is recommended for delegates who are looking to deliver accredited and non-accredited first aid qualifications within the private or public sector.This course is assessed by delegates undertaking practical and theoretical assessments to demonstrate competency, evidence is captured through the production of portfolios of evidence.

Highfield Level 3 Award in Emergency First Aid at Work (RQF)

This course provides learners with skills and knowledge to deal with first aid situations in low risk workplace environments. The course is progressive by building on each session, introducing new scenarios to test all techniques. This qualification is assessed by ongoing practical demonstrations and a multiple choice examination.

Highfield Level 3 Award in First Aid at Work (RQF)

This course is recommended for those wishing to carry out the role of First Aider within the workplace for the purpose of the Health & Safety (First Aid) Regulations 1981 and the Health & Safety (First Aid) Regulations (Northern Ireland) 1982. The course provides learners with the knowledge and skills required to competently carry out the role. The qualification is assessed by practical demonstration and a multiple choice examination.

Highfield Level 3 Award in Paediatric First Aid (RQF)

This course is intended for individuals wishing to become a paediatric first aider in the workplace, with a responsibility for the welfare of infants and children. The qualification gained is intended for learners already working or preparing to work in industry. This qualification is assessed by ongoing practical demonstrations and a multiple choice examination.

Highfield Level 3 First Aid at Work Re-qualification (RQF)

This 2 day re qualification course is recommended for those who currently hold an in date First Aid at Work certificate and are looking to re-qualify and update their first aid skills. This qualification is assessed by ongoing practical demonstrations and a multiple choice examination.

Highfield Functional Skills Qualification in English at Level 1 (RQF)

This qualification is designed for learners who wish to develop their skills in English to help them gain the most from work, education and everyday life. Its assessment requires the learner to apply skills-based and problem-solving techniques in realistic settings. Functional skills qualifications are recommended for learners over the age of 14. The qualification is suitable for delivery in a wide range of learning environments and can be taken as a stand-alone qualification or as part of a wider programme of study such as an apprenticeship or a traineeship. Learners undertaking an apprenticeship or an advanced apprenticeship will need to successfully complete functional skills as part of their framework or prove their exemption.

Highfield Functional Skills Qualification in English at Level 2 (RQF)

Highfield Functional Skills Qualification in Mathematics at Level 1 (RQF)

This qualification is designed for learners who wish to develop their skills in Mathematics to help them gain the most from work, education and everyday life. Its assessment requires the learner to apply skills-based and problem-solving techniques in realistic settings. Functional skills qualifications are recommended for learners over the age of 14. The qualification is suitable for delivery in a wide range of learning environments and can be taken as a stand-alone qualification or as part of a wider programme of study such as an apprenticeship or a traineeship. Learners undertaking an apprenticeship or an advanced apprenticeship will need to successfully complete functional skills as part of their framework or prove their exemption.

Highfield Functional Skills Qualification in Mathematics at Level 2 (RQF)

Level 2 Customer Service Practitioner Apprenticeship

The role of the customer service practitioner is to deliver high quality products and services to the customers of their organisation. Their core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Level 2 Hospitality Team Member Apprenticeship

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they must be adaptable and ready to support team members across the business, for example during busy periods

Level 2 Retailer Apprenticeship

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations.

Level 3 Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

Level 3 Customer Service Specialist Apprenticeship

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

Level 3 Hospitality Supervisor Apprenticeship

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.

Level 3 HR Support Apprenticeship

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

Level 3 Learning and Development Practitioner Apprenticeship

L&D Practitioners are typically involved with identifying learning / training needs, designing / sourcing training and learning solutions, delivering and evaluating training, and working with stakeholder / business area managers. The role focus is often on the practical delivery of training.The L&D Practitioner will typically have expertise and competence in their specific field whether it be technical, vocational or behavioural e.g. use of software, food preparation, working in teams

Level 3 Learning Mentor Apprenticeship

Mentoring is - and has been for centuries - the foundation of vocational training and apprenticeships, yet this standard is the first formal recognition of this role. Nowadays, mentoring takes place in all parts of the Education and Training Sector (ETS) and staff-development contexts. Learning Mentors support learners of all ages, and all levels, to develop within a new work role.

Level 3 Retail Team Leader Apprenticeship

Retail team leaders are a critical support to managers, delivering exceptional customer service and providing a positive experience to customers, and may have to deputise for managers in their absence.

Level 3 Team Leader / Supervisor Apprenticeship

Supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships.

Level 4 Assessor/Coach Apprenticeship

This role has emerged within the Education and Training Sector (ETS), over the last 30 years, originally as a result of the implementation of vocational (competence-based) qualifications (notably NVQs) and formalised work-based education and training

Level 4 Regulatory Compliance Officer Apprenticeship

Within the public sector, Compliance Officers either work to perform regulatory services functions within local authorities such as environmental health, fire safety, licensing or trading standards but may also work within monitoring compliance teams within national regulators such as the Food Standards Agency (FSA), Health and Safety Executive (HSE), Department for the Environment Food and Rural Affairs (DEFRA) or the Register of Regulated Qualifications (Ofqual).

Level 5 Learning and Development Consultant/Business Partner Apprenticeship

A Learning & Development Consultant/ Business Partner is accountable for ensuring L&D contributes to, and influences, improved performance in the workplace at an individual, team and organisation level. They also have the commercial responsibility to align learning needs with the strategic ambitions and objectives of the business.

Level 5 Operations / Departmental Manager Apprenticeship

The operations/departmental manager is aimed at someone who manages teams and or projects, and would be accountable to a more senior manager or business owner. Dependent on the company, specific responsibilities will vary, but the knowledge, skills and behaviours require to be the same regardless of the role.

Highfield Level 2 Award in Customer Service (RQF)

This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. This course is suitable for candidates who have a particular customer service or administrative job role and are working in or going to work in a customer service environment.

Highfield Level 2 Certificate in Team Leading Principles (RQF)

The objective of this course and subsequent qualification is to support learners in a team leading role in the workplace. It is aimed at learners who are new to team leading or looking to progress into this type of job role.

Highfield Level 3 Diploma in Business Administration (RQF)

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors, including small and large businesses in the public, private and charitable sectors.

Highfield Level 3 Diploma in Customer Service (RQF)

The manager’s role is to lead, mentor and support an employee to proactively engage in their employment, contributing to the growth of an organisation and working in a way that supports the individual’s own growth as well as the organisation’s objectives and values.

Highfield Level 3 Diploma in Team Leading and Supervision (RQF)

Highfield Level 5 Diploma in Operations and Departmental Management (RQF)

Highfield Level 2 Award in Introduction to First Aid for Mental Health (RQF)

The role of a first aider for mental health is to provide basic mental health support or to be the first response to someone in need, usually in the workplace.

Highfield Level 2 Award in Introduction to First Aid for Mental Health (RQF)

The role of a first aider for mental health is to provide basic mental health support or to be the first response to someone in need, usually in the workplace.

Highfield Level 2 Award in Introduction to Mental Health Awareness (RQF)

The objective of this course is to develop delegates knowledge of mental health. Delegates undertaking this course will develop their underpinning knowledge and understanding in relation to mental health, mental ill health and well being.

Highfield Level 2 Award in Introduction to Mental Health Awareness (RQF)

Highfield Level 3 Award in Understanding Mental Health in the Workplace (RQF)

Highfield Level 2 Award in Risk Assessment (RQF)

This course provides learners with an understanding of the responsibilities of employers; the main causes and costs of work-related fatalities, injuries and ill-health; the role of risk assessment in the prevention of accidents and ill-health; the requirements of a risk assessment; a process for undertaking a risk assessment; and a method to evaluate risk.

Highfield Level 2 Award in the Principles of Fire Safety (RQF)

This course is suitable for anyone involved in the management of fire safety in any workplace including managers, supervisors, team leaders, fire wardens and staff working in any area where there is a potential risk of fire. Learners undergoing this course will be taught that fire safety is the responsibility of everyone in the workplace and will recognise the consequences of a fire in any premises.

Highfield Level 3 Award in Health and Safety in the Workplace (RQF)

This course is ideal for anyone in a supervisory, team leader or managerial role. Subjects covered include understanding the requirements for health, safety and welfare in the workplace, the benefits of using a safety management system, the principles of risk assessment, and understanding the risks and control methods for common workplace hazards.

Highfield Level 3 Award in Risk Assessment (RQF)

This course is designed for learners with a responsibility to conduct risk assessments at low risk premises. It covers the principles of risk assessment, the relationship between hazard and risk and requires learners use the knowledge learned on the course by undertaking a risk assessment.

Highfield Level 4 Award in Health and Safety in the Workplace (RQF)

This course and subsequent qualification is aimed at supervisors and managers with a direct responsibility for health and safety management. The course is intended for learners already working in the capacity of supervisor or manager and those who are preparing to start work at this level. Delegates gaining this qualification will know that supervisors and managers have legal and moral obligations to ensure health and safety within a business and that this includes obligations to employees, contractors, visitors and suppliers.

NEBOSH General Certificate and National Certificate in Fire Safety and Risk Management (Combined)

This course is to qualify people in the NEBOSH National General Certificate in Occupational Health and Safety and National Certificate in Fire Safety and Risk Management. It is an ideal qualification for key personnel who have responsibility for Health and Safety and Fire Safety in the workplace, as well as those wishing to develop in the role of risk management. It provides a valuable overview, and a sound basis for further professional study.

NEBOSH National Certificate in Fire Safety and Risk Management

The aim of this course is to qualify personnel in the NEBOSH National Certificate in Fire Safety and Risk Management. Managers and supervisory staff who need to ensure that their organisation meets its responsibilities under fire safety legislation. This qualification equips holders to carry out fire risk assessments of most low risk workplaces and identify the range of fire protective and preventative measures required. It is therefore also suitable for people moving into fire safety adviser roles.

NEBOSH National General Certificate in Occupational Health and Safety

The NEBOSH National General Certificate in Occupational Health and Safety is an ideal qualification for people taking the first steps towards a life long career in occupational safety and health. This course is designed for managers and supervisory staff who have responsibility for ensuring legal compliance in the workplace.

Highfield Level 3 Award in Education and Training (RQF)

The Level 3 Award in Education and Training has been designed to provide an introduction to teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities.

Highfield Level 3 Award in Assessing Competence in the Work Environment (RQF)

This course and subsequent qualification is intended for assessors who assess occupational competence in an individual's work environment. Evidence for Unit 2 learning outcomes are gathered from carrying out assessments in a work environment.

Highfield Level 4 Certificate in Education and Training (RQF)

This qualification is intended to prepare trainee teachers to teach in a wide range of contexts. This course is suitable for individuals who are currently teaching or training and can meet the practice requirements, including the observed and assessed practice requirements of the qualification.

Highfield Level 3 Award in Effective Auditing and Inspection (RQF)

This course is aimed at supervisors, team leaders and line managers working in all sectors of the food industry, with consumer products or in hospitals and other industries where verification, auditing or inspections are undertaken.

Highfield Level 3 Award in Food Allergen Management in Catering (RQF)

A food allergy results in a person having an atypical response to a particular food. To avoid individuals suffering from these responses, it is essential for all those responsible for the purchase, delivery, production and serving of food in the catering industry to have an excellent knowledge of allergens and their control.

Highfield Level 3 Award in HACCP for Food Catering / Manufacturing (RQF)

This course is aimed at individuals responsible for assisting in the development and maintenance of HACCP systems and is intended predominantly for delegates already working in catering/manufacturing and who have a sound knowledge of food safety hazards and controls.

Highfield Level 3 Award in Supervising Food Safety in Catering / Manufacturing / Retail (RQF)

The course has been designed for those who operate in a supervisory role in the workplace and who are required to be aware of their responsibilities with regard to food safety. This qualification ensures that supervisors have the confidence to lead by example and encourage good hygiene practices.

Highfield Level 4 Award in HACCP Management (CODEX Principles) (RQF)

This course is aimed at learners who are working at a management level in a catering or manufacturing business, quality assurance staff or members of the HACCP team. It would also be useful for trainers, auditors, enforcers and other food safety professionals. It gives learners the skills to assist in the implementation of a HACCP system, to critically evaluate HACCP plans and to understand the importance of having an effective HACCP system in place.

Highfield Level 4 Award in Managing Food Safety in Catering / Manufacturing (RQF)

The Level 4 Award in Managing Food Safety in Catering/Manufacturing is a course aimed at managers working in a food, drink or catering or manufacturing environment. The course is intended for learners already working in or those who are preparing to work within the industry, and whose job requires them to have some responsibility for food safety.

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Ann

Murray Holme Training

Could not let the day end without thanking you SO MUCH for your part in providing a truly inspirational training day today. I so thoroughly enjoyed myself and found the day not only enjoyable but informative, challenging, thought provoking and just brilliant! I cannot thank you enough for providing such a tremendously exciting day. Truly memorable.

HM Resettlement

Tim

Royal Engineer (Army)

Very well delivered, and perfectly paced for our size of class. Venue and classroom were excellent.

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Chris

John Lewis Partnership (Peter Jones Store)

Very enjoyable, would recommend this course and future courses and the venue.